Job Description
Patient Support Coordinator (PSC) $48,000.00 - $63,000.00 + Stock Options
Under the direction of supervisor, the PSC will be responsible for serving as a dedicated point of contact for healthcare providers/patients to help navigate the prescription acquisition and reimbursement process. To serve as a resource to customers and resolve outstanding issues pertaining to the company's products.
Required: - BA or BS degree required, minimum 5 years customer service/healthcare reimbursement/patient support experience
- Proven experience working within a customer service environment, specifically with resolving customer issues as it relates to reimbursement and patient assistance
- Strong knowledge of the reimbursement environment for pharmaceutical products, specifically Medicare related challenges.
- Strong customer care and patient focused advocacy within associated HIPAA regulations.
- Initiative to solve problems and identify appropriate solutions in accordance with SOPs.
- Attention to detail and superior follow-through.
- Good empathetic listening skills in order to interact effectively with patients.
- Excellent oral and written communication skills, as well as strong interpersonal skills.
- Advanced PC Skills area a must. Includes: MS Outlook, Word, PowerPoint, and Excel.
- Ability to work independently, while acting as a team player, as certain responsibilities will be shared.
- Willingness to work in a fast paced environment, and ability to multi-task and prioritize is critical.
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