EDS

JOB DESCRIPTION:

70951 CALL CENTER REP: UNDER DIRECT SUPERVISION, RECEIVES AND/OR PLACES CALLS WHICH ARE PREDOMINANTLY ROUTINE BUT MAY REQUIRE DEVIATION FROM STANDARD SCREENS, SCRIPTS, AND PROCEDURES. USES COMPUTERIZED SYSTEM FOR TRACKING, INFORMATION GATHERING, AND/OR TROUBLE SHOOTING. MAY ANSWER INQUIRIES, RESOLVE PROBLEMS, PROMOTE AND SELL PRODUCTS/ SERVICES, AND/OR ENTER OR CONFIRM SALES. REQUIRES KNOWLEDGE OF A LIMITED NUMBER OF COMPANY PRODUCTS, AND/OR SERVICES. MAY ASSESS NEEDS AND SUGGEST/PROMOTE ALTERNATIVE PRODUCTS OR SERVICES. USUALLY REQUIRES ABILITY TO NAVIGATE A COMPUTERIZED DATA ENTRY SYSTEM OR OTHER RELEVANT APPLICATIONS.

JOB ESSENTIAL FUNCTIONS:

70951 CALL CENTER REP: ABILITY TO RECEIVE AND/OR MAKE TELEPHONE CALLS TO RESPOND TO AND/OR RESOLVE CUSTOMER INQUIRIES AND CONCERNS. ABILITY TO EXPLAIN COMPANY PRODUCTS/SERVICES. ABILITY TO RECOMMEND PRODUCTS/ SERVICES TO MEET THE CUSTOMER'S NEEDS. ABILITY TO MAINTAIN LOG OF CUSTOMER INQUIRIES AND CONCERNS. ABILITY TO FOLLOW PROCEDURAL GUIDELINES TO RESPOND TO AND/OR RESEARCH CUSTOMER QUESTIONS

Requirements:

POSITION PREREQUISITES:

MUST HAVE:


• PHARMACY TECHNICIAN CERTIFICATION
  
  
• AT LEAST 2 YEARS OF PHARMACY RELATED EXPERIENCE
  
  
• AT LEAST 2 YEARS OF CUSTOMER SERVICE EXPERIENCE DESIRED:
  
  
• CALL CENTRE CUSTOMER SERVICES EXPERIENCE
  
  
• KNOWLEDGE OF MEDICAID OR OTHER STATE PHARMACEUTICAL PROGRAMS
  
  
• MS OFFICE SUITE KNOWLEDGE
  


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